AT&T confirmed on Thursday evening that the nationwide outage experienced earlier in the day was not the result of a cyberattack, following an initial investigation.
In a statement posted on X, formerly known as Twitter, the company stated, Based on our initial review, we believe the outage was caused by the application & execution of an incorrect process used as we were expanding our network, not a cyber attack. AT&T reassured customers that they are actively assessing the situation to ensure uninterrupted service provision.
Earlier on Thursday, AT&T had announced that all wireless services had been restored and issued an apology for the disruption. The company addressed the widespread outages that had been reported, primarily in Houston, Atlanta, Miami, and Chicago, with over 70,000 incidents recorded by 8 a.m., as per DownDetector.
Despite the challenges faced, AT&T remained committed to resolving the issue promptly. A company spokesperson had earlier informed The Hill, Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them, recommending the use of Wi-Fi calling as a temporary solution.
The Department of Homeland Security (DHS), FBI, and the Federal Communications Commission were actively involved in investigating the outages. White House national security adviser John Kirby emphasized the collaborative efforts between authorities and network providers to address the situation effectively. Kirby highlighted that AT&T had no indications of a cybersecurity breach, underscoring the ongoing efforts to ascertain the root cause of the disruption.
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